Last Updated: July 13, 2026
Thank you for shopping with Das & Co. We are committed to providing quality products and reliable services. Please read our Refund & Return Policy carefully before making a purchase.
1. General Policy
Customer satisfaction is important to us. If you receive a defective, damaged, or incorrect product, we will make every reasonable effort to resolve the issue in accordance with this policy.
2. Return Eligibility
Products may be eligible for return or exchange if:
- The item received is damaged or defective.
- The wrong product was delivered.
- The return request is made within 24 hours of purchase or delivery.
- The product is unused, in its original condition, and returned with its original packaging and purchase receipt.
Returns that do not meet these conditions may not be accepted.
3. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Perishable grocery items.
- Fresh fruits, vegetables, dairy products, meat, and frozen foods.
- Opened or used food products.
- Personal care and hygiene products that have been opened.
- Discounted, clearance, or promotional items.
- Special orders or customised products.
- Gift cards or vouchers, if applicable.
4. Refund Policy
Refunds are provided only when:
- A replacement product is unavailable.
- A return has been approved after inspection.
Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on the payment provider.
5. Exchange Policy
Eligible products may be exchanged for the same item or another item of equal value, subject to product availability.
6. Automobile Parts
Customers are requested to verify that the selected automobile part is compatible with their vehicle or equipment before purchase.
Returns or exchanges for automobile parts will only be accepted if:
- The part is unused.
- It has not been installed or modified.
- It is returned in its original packaging with all accessories and documentation.
Incorrectly ordered parts may not qualify for a refund once installed or used.
7. Residency Services
Rental bookings, security deposits, and tenancy agreements are governed by the specific terms agreed upon between the parties. Refunds relating to residency services, if applicable, will be handled according to the signed agreement.
8. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with:
- Your purchase receipt or invoice.
- A description of the issue.
- Photographs of the product, if applicable.
Our team will review your request and provide an appropriate resolution.
9. Return Process
To request a return or exchange:
- Contact Das & Co. within the applicable return period.
- Provide your purchase receipt and details of the issue.
- Bring or send the product in its original condition and packaging.
- Our team will inspect the item before approving the return, exchange, or refund.
10. Policy Changes
Das & Co. reserves the right to modify this Refund & Return Policy at any time. Updated versions will be published on this page with the revised effective date.
11. Contact Us
For questions regarding refunds or returns, please contact us:
Das & Co.
Bajripara, Rampur No. 3
Kamrup, Assam – 781132, India
Phone: +91 88229 87412
Email: dasandco.in@gmail.com
We appreciate your trust in Das & Co. and thank you for giving us the opportunity to serve you.